Legal · Refunds & cancellations

    Refund & Cancellation Policy

    Applies to all paid services operated by TALPRO INDIA PRIVATE LIMITED.

    TALPRO INDIA PRIVATE LIMITED (CIN U74999KA2020PTC135946; GSTIN 29AAHCT9485A1ZX) operates the paid services listed below. This policy complies with the Consumer Protection (E-Commerce) Rules 2020 and Reserve Bank of India directions for payment aggregators.

    1. Services covered

    • Talpro IT Staffing — placement and consulting engagements invoiced on agreed milestones under a signed MSA / SOW.
    • PRAMAAN — worker badge issuance and per-verification scans on pramaan.online.
    • Jharokha — smart-doorbell subscription plans.
    • Talpro Universe — paid newsletter and membership tiers.

    2. Staffing engagements

    Staffing fees are governed by the signed Master Services Agreement and the individual Statement of Work for each engagement. Standard replacement and refund terms (typically 90-day replacement guarantee for permanent placements) are stated in those contracts and prevail over this page in the event of conflict.

    3. PRAMAAN per-scan verifications

    • A successful verification within published SLA is non-refundable.
    • A failed verification caused by a system error on our side is fully refunded within 7 business days.
    • Fees are not refunded if a worker correctly fails verification due to a problem with their documents.

    4. PRAMAAN worker badge (₹19 one-time, inclusive of GST)

    Refundable in full if the badge fails to activate within 24 hours for a reason attributable to us. Once activated and used, non-refundable.

    5. Subscriptions

    • Cancel any subscription anytime via account dashboard or by emailing support@talproindia.com. Access continues until end of paid period.
    • Monthly subscriptions: no pro-rata refund.
    • Annual subscriptions: full refund within 14 days of original payment, less 5% gateway processing fee. After 14 days, no refund but renewal is stopped.

    6. How to request a refund

    1. Email support@talproindia.com with subject Refund — [product] — [order ID].
    2. Attach payment confirmation, Razorpay/Cashfree order ID, and reason.
    3. Acknowledgement within 24 hours; resolution within 7 business days.

    7. Where the money goes

    Refunds are issued only to the original payment method (UPI, card, net-banking, wallet) per RBI payment aggregator rules. No cash, cheque, or alternate-account refunds.

    8. Chargebacks

    If you raise a chargeback through your bank without first contacting us, your account may be temporarily suspended pending investigation. We share transaction logs, consent records, and delivery evidence with the bank.

    9. Disputes

    Escalation path: Grievance Officer → courts of Bengaluru Urban, Karnataka (exclusive jurisdiction).

    Last updated: 18 September 2026.