Legal · Grievance redressal

    Grievance redressal mechanism

    Published under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and §13 of the Digital Personal Data Protection Act 2023.

    TALPRO INDIA PRIVATE LIMITED (CIN U74999KA2020PTC135946) takes complaints, data-principal requests, and content concerns seriously and responds on statutory timelines.

    Grievance Officer

    Name: Bhaskar Anand, Director — Grievance Officer (Data Protection)
    Entity: TALPRO INDIA PRIVATE LIMITED
    Email: grievance@talproindia.com (privacy@talproindia.com and dpo@talproindia.com forward here)
    Phone: +91 80 4094 8407 (10:00–18:00 IST, Mon–Fri)
    Postal address: Flat No. A-103, Prospect Princeton, 1st Floor, Manipal County Road, Singasandra, Bommanahalli, Bengaluru Urban, Karnataka 560068, India
    Service level: we acknowledge within 48 hours, resolve within 30 days.

    What you can raise

    • Complaints about staffing engagements, placements, candidate experience, or fees.
    • Complaints about content published on talproindia.com.
    • Data-principal rights requests under the DPDPA 2023 and GDPR — access, correction, erasure, withdrawal of consent, and nomination (§14). Use the privacy request form for the fastest route.
    • Reports of fraudulent use of the Talpro brand or impersonation.

    How to raise a grievance

    1. Email the Grievance Officer at grievance@talproindia.com with subject line Grievance — [topic], or use the request form.
    2. Include: your name, contact information, URL/service in question, a clear description of the complaint, and any evidence.
    3. For data-principal requests, state which right you are exercising. We may ask you to confirm the email address the data was given from; we do not ask for identity documents unless the law requires it.

    Response timelines

    • Acknowledgement: within 48 hours.
    • Resolution: within 30 days (DPDP §13; GDPR Art 12(3)). Service and content complaints under the IT Rules 2021 are resolved within 15 days.
    • Takedown of unlawful content: within 36 hours of a court order or government direction.

    Escalation

    • Data Protection Board of India — for DPDPA-related grievances not resolved by us (§18).
    • Your EU/UK supervisory authority — GDPR Art 77, for residents of the EU/UK.
    • District Consumer Disputes Redressal Commission, Bengaluru Urban (Karnataka) — for consumer grievances.
    • cybercrime.gov.in — for grievances involving cybercrime, fraud, or impersonation.

    Last updated: 18 September 2026. Reviewed at minimum every 12 months and revised whenever the underlying law or the Grievance Officer changes. See also the privacy notice (हिन्दी) and the Compliance hub.