Legal · Shipping & delivery

    Shipping & Delivery Policy

    Applies to all services operated by TALPRO INDIA PRIVATE LIMITED.

    TALPRO INDIA PRIVATE LIMITED (CIN U74999KA2020PTC135946; GSTIN 29AAHCT9485A1ZX) operates digital services only. We do not ship physical goods. This page complies with the Consumer Protection (E-Commerce) Rules 2020 and standard payment-gateway KYC requirements.

    1. Delivery method — all products

    • Talpro Staffing — placement and consulting deliverables (shortlists, reports, candidate dossiers) are delivered electronically per the Statement of Work.
    • PRAMAAN — worker badges issued as digital QR codes accessible at pramaan.online; verification verdicts returned in-app and via API.
    • Talpro Universe — newsletter editions delivered to the registered email and via talprouniverse.com after sign-in.
    • Jharokha — software, mobile app access, and cloud features delivered digitally on activation.

    Physical goods. Nothing sold or delivered through talproindia.com is a physical product, and this site ships nothing. Where another Talpro Universe product bundles hardware (for example a doorbell unit with a Jharokha plan), that hardware is sold and shipped under the shipping policy published on that product's own website at the time of purchase, not under this page.

      2. Delivery timeline

      • Instant — for email confirmations, PRAMAAN verdicts (2-minute target SLA), account activations.
      • Within 24 hours — for PRAMAAN badge issuance after KYC completion.
      • Per signed SOW — for staffing engagements.

      3. Delivery failure

      If a digital delivery fails for a reason attributable to us, see our Refund & Cancellation Policy for refund / re-delivery.

      4. Customs, duties, and import

      As digital-only services, none of our products attract customs duties or import tariffs. GST is charged where applicable under Indian law and shown on the invoice.

      5. Contact

      Delivery questions: support@talproindia.com · +91 80 4094 8407. For grievances, see /grievance.

      Last updated: 18 September 2026.